Will I be able to download the video upgrade I bought?
Chessable MoveTrainer® video upgrades and video-sync, are streaming services.
As such there are no downloads per se, but if you are a PRO member you can watch your videos on the go and offline through our mobile app if you download them first. Note that the videos will be stored in an encrypted format so that they are only playable through the app itself. They can't be copied or watched with a media player.
If you expected to receive downloadable files we apologise for the misunderstanding and can provide a full refund under our 30-day money back guarantee.